Industry Spotlight: Business and Customer Service

Have you ever been told, “You’re a people person?” Are you able to spark up a conversation with almost anyone you meet? Then a career in the Business and Customer Service industry may be a good fit for you.

Or maybe you like to be behind the scenes, orchestrating the in’s and out’s of an organization – making sure everyone has what they need to succeed (whether that be information on a project, or the insurance and benefits they need to get through life). Then a career in the Business and Customer Service industry is also a fit for you.

What is the Business and Customer Service industry?

The Business and Customer Service industry offers a wide-range of careers suited for the talkative extroverts – and shy introverts – alike. Careers in this field can involve little to no training, like the food service industry, and can go all the way up the corporate ladder to specialists, managers and directors.

Two big career fields that FastForward covers are human resources and insurance. Almost every major company or organization has to deal with these two fields, and because these fields require so much personal interaction, we don’t think these jobs are being automated any time soon.

What kind of positions are available, and how much can I make?

Here’s a select list of jobs you can get in the Business and Customer Service field. Salary information listed is the average annual salary according to the Bureau of Labor Statistics.

  • Human Resources Specialist ($75,120)
  • Human Resource Assistant ($43,240)
  • Customer Service Representative ($35,030)
  • Insurance Agent ($60,100)
  • Insurance Claims Clerk ($42,030)

This is just a small sampling of careers you can pursue in Business and Customer Service.

What kind of training is available?

FastForward has many trainings under its Business and Customer Service belt. While our Customer Service and Sales Certification is available at several colleges, some colleges offer more specific trainings to meet the demands of those communities.

Here is a sampling of credentials we help train our students for:

  • Customer Service and Sales Certification
  • Advanced Customer Service and Sales Certification
  • Project Management Professional
  • SHRM Certified Professional
  • Senior Certified Professional
  • Senior Professional in Human Resources
  • Pre-licensing for Life, Health, and Annuities Insurance
  • Pre-licensing Property and Casualty Insurance

Not all trainings are offered at every college, and they change based on the workforce in each region. The best way to find out if a training is offered near you is to contact your local FastForward Career Coach.

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